Visitor Status

Visitor status is a key indicator of where someone is in their connection journey with your church. VisiConnect uses status to trigger appropriate follow-up actions and communications.

Automatic Status Progression

By default, visitor status advances automatically based on the number of recorded visits:

Status	Trigger	Typical Follow-up
First-Time Visitor	First check-in	Welcome email, personal call within 48 hours
Second-Time Visitor	Second check-in	Return visitor message, small group invitation
Third-Time Visitor	Third check-in	Membership class invitation, pastor outreach
Member	Manual update	Member onboarding, ministry placement
Inactive	90 days without a visit	Re-engagement campaign or archival

Manual Status Override

There are situations where automatic status doesn't fit. You can manually override a visitor's status by editing their profile. Examples include:

• Former Members: Someone who was once a member but is now visiting another church may need a custom status.
• Transferring Members: A person joining from another church may skip directly to Member status.
• Special Cases: Staff, board members, or volunteers who should not receive visitor follow-up.

Status and Automated Sequences

Each status is connected to automated follow-up sequences. When a visitor's status changes, the appropriate sequence is triggered:

• First-Time: Triggers the "New Visitor" email sequence.
• Second-Time: Triggers the "Welcome Back" sequence.
• Third-Time: Triggers the "Next Steps" sequence.

You can customize these sequences in Settings > Follow-up.

Filtering by Status

The visitor list can be filtered by status, making it easy to:

• View all first-time visitors for the current week
• Identify second-time visitors who need a personal call
• Generate reports on visitor-to-member conversion rates